Messages & WhatsApp

The Conversation, Where the Client Already Is

Q: Do clients reply to a number I control?

Yes — messages go from your connected WhatsApp number, and replies come back into Stylon. The client is talking to your business, not to a shortcode they cannot answer.

Q: Can I message a group of clients at once?

Yes. Broadcasts go to a segment you choose — clients who have not visited recently, everyone booked next week, a particular service's clients. WhatsApp's own rules on template messages apply, and Stylon works within them.

Q: How do I avoid overwhelming my team with notifications?

The business gets one digest the evening before, listing the next day, instead of a notification per appointment. Clients still get their own reminders. It was changed because the per-appointment version was being muted, which is worse than no notification at all.

WhatsApp and SMS from inside Stylon, with the client's booking history beside the thread — reminders, confirmations, and the replies they send back.

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How It Works

Connect your WhatsApp number once

Confirmations and reminders go out automatically, in the client's language

Replies land in one inbox, next to the booking they are about

Key Benefits

One inbox for WhatsApp and SMS, rather than a phone passed around the desk

The client's history beside the conversation, so you know who you are talking to

Automatic confirmations and reminders, in the language the client chose

Broadcasts to a segment, for a closure, a new service or a quiet week

Quota visibility, so a month's messaging is not a surprise

One day-before digest for the business, instead of a message per appointment

In detail

Replies are the point

Most reminder systems can only speak. A client who answers "can I move it to Thursday?" is talking to nobody. Bringing replies into an inbox beside the booking they concern is what turns a notification channel into a conversation.

Context beats memory

Whoever picks up the thread sees who the client is, when they last came and what they are booked for. Answering well does not then depend on the one person who remembers them being on shift.

One digest, not forty notifications

A notification per appointment gets muted within a week, and a muted channel is worse than none because everyone assumes it is working. One digest the evening before, covering the whole next day, is the version people actually read.

From inside Stylon

The messages screen, showing WhatsApp conversations with clients

What's included

WhatsApp and SMS inbox: Your own number, with replies landing beside the booking.
Segment broadcasts: Message a chosen group of clients within WhatsApp's rules.
Quota visibility: What you have sent this month against your allowance.

Frequently Asked Questions

Do clients reply to a number I control?

Can I message a group of clients at once?

How do I avoid overwhelming my team with notifications?

How to Use: Messages & WhatsApp

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